Return & Refund Policy

Last updated: June 25, 2025

At Petyzoom, your satisfaction is important to us. However, due to the way we work with trusted fulfillment partners around the world, our return and refund policy includes specific guidelines.

Please review this policy before placing your order.

Order Issues & Defective Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@petyzoom.com with the following:

  • Your order number

  • A clear photo or video of the item and the issue

  • A brief description of the problem

Once verified, we will work to resolve it by offering one of the following:

  • A replacement item (subject to availability)

  • A full or partial refund, depending on the issue

Returns & Exchanges

Due to our fulfillment model and supplier logistics:

  • We do not accept returns for reasons such as:

    • Incorrect size

    • Change of mind

    • Personal preference

  • Any item returned must be unused, in original packaging, and approved in advance by our support team.

  • Unauthorized returns will not be accepted or refunded.

Non-Returnable Items

We do not accept returns or offer refunds for:

  • Final sale or clearance items

  • Opened or used hygiene-related products (e.g., pet grooming devices)

  • Customized or made-to-order items

  • Items returned without prior authorization

Shipping & Processing Fees

  • If an item is defective or we made an error, return shipping will be covered by us.

  • For all other cases, shipping and handling fees are non-refundable.

  • Original shipping charges are also non-refundable, unless the return is our fault.

Refunds (If Approved)

Once your return is authorized or a defective item is confirmed:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days depending on your bank or payment provider

  • If you don’t see the refund after this time, check with your provider first before contacting us

International Orders

For customers outside the U.S.:

  • Customs duties, VAT, or import taxes may apply based on your location

  • These charges are non-refundable and are the responsibility of the customer

Important Notes

  • Double-check your shipping address at checkout  we’re not responsible for delivery issues due to incorrect or incomplete information

  • Refused deliveries, carrier returns, or unclaimed packages may not qualify for a refund

  • We reserve the right to decline any return that does not meet the criteria above