Last updated: June 25, 2025
At Petyzoom, we’re committed to delivering your smart pet gadgets safely and efficiently. We offer worldwide shipping, with reliable service to the United States, Canada, Europe, and more.
Where We Ship
We currently ship to most countries, including:
🇺🇸 United States
🇨🇦 Canada
🇪🇺 European Union (plus select neighboring countries)
If your country is not listed at checkout, please contact us at support@petyzoom.com, we may still be able to ship to you.
Order Processing Time
Orders are processed within 2 to 5 business days (excluding weekends and holidays).
Once shipped, you’ll receive a confirmation email with your tracking number.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United States | 2-9 business days |
| Canada | 3–10 business days |
| Europe | 3–12 business days |
| Other Regions | 5–25+ business days |
Note: These are estimates only. Shipping times may vary due to customs clearance, local delays, or peak seasons.
Shipping Fees
Shipping costs are calculated at checkout based on destination and order weight.
We occasionally offer free or discounted shipping promotions — subscribe to our newsletter to stay updated.
Customs, Duties & Taxes
For international orders:
Local customs, VAT, or import taxes may apply depending on your country’s regulations.
These charges are not included in your order total and must be paid by the recipient upon delivery.
Tracking Information
Once your order is shipped, you’ll receive a tracking number by email.
Please allow up to 5 business days for tracking information to appear.
Undeliverable or Returned Packages
Please double-check your shipping information before placing your order. We are not responsible for:
Incorrect or incomplete addresses
Refused deliveries
Unclaimed packages
Returned packages may incur restocking fees, and original shipping charges are non-refundable.
Need Help?
For shipping questions or special requests, contact our support team:
We’re here to help!